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What are YOU Doing?

The ability to have significant positive impact can seem out of reach for many people.  And leadership is often viewed as something bestowed according to roles and responsibilities. But are those...

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Yes, It’s Personal

Have you ever gotten an “attaboy” or “attagirl” that just left you feeling flat? The most common reason why appreciation misses the mark is simple: the person expressing acknowledgment failed to...

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How Stories Inspire Action

“Once upon a time…” What child doesn’t love and look forward to story-time?  Whether at the library, in the classroom, or curled up on the couch with a parent or elder sibling, story-time is a time for...

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Making the Impossible POSSIBLE

Big goals and big challenges often feel overwhelming simply because they’re so big. They can also feel overwhelming if we’re uninspired by the potential outcome.  When we’re not intrigued by what might...

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Permission to Fail, Sir?

Organizations whose cultures forbid failure are organizations that will become stagnant, lacking the resourcefulness and innovation necessary to succeed. When failure isn’t an option, there’s no...

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The One Thing that Changes Everything

Both customers and employees need to feel that they can trust an organization’s leadership to make sound decisions, communicate clearly, and respond swiftly and appropriately to challenges and...

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What Do We Do Now? Multi-application Case Study

Instruct participants to read the case study on the Handout, then to work with a partner for 2-3 minutes to generate ideas related to the questions. After giving them a period of time complete the...

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Just One Thing

“If you think you are too small to make a difference, try sleeping with a mosquito.” “The secret to the big is the small.” The first quote is an old African proverb; the second is from our training...

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How Good Intentions Become Bad Decisions

The reasons listed below are excuses we all use for not speaking out when we have concerns about a decision— concerns that can range from slight uncertainty to strong objection. Failing to speak out,...

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Why Video Training?

What happens when managers can’t do what’s required of them? The answer isn’t pretty and only leads to failure for everyone within an organization. Training is an essential factor for success. Many...

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Communication Training

Communication is a key to success in many areas of life, especially in businesses and  organizations. Clear communication ensures thatyou are on the same page with employees, colleagues and clients. It...

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Conquer Team Dysfunction

Like it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. From the basketball court to the executive suite, politics and...

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4 Causes of Ineffectiveness in Empowered Teams

Team empowerment can prove to be completely ineffective and meaningless if an organization does not support empowerment with a few key factors:   Inadequate Investment in Training and Development:...

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Teamwork Training

Any organization’s success depends on successful and productive teamwork. Sometimes we forget that the whole team- managers, sales, marketers and HR are all made up of people who have different...

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Yes, It’s Personal

Have you ever gotten an “attaboy” or “attagirl” that just left you feeling flat? The most common reason why appreciation misses the mark is simple: the person expressing acknowledgment failed to...

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Behavior-Based Interviewing: Six Tips for Better Hiring

As interviewers, what can we do to probe and get the information we need without inviting candidates to “fake” their answers? With the wrong wording of a probe, a clever candidate can fool us with us...

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Leadership and Self Deception

It is human nature to want to to blame others for our problems or to attribute them to circumstances “beyond our control”.   But, in many cases, when we do this, we miss the opportunity to actually...

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Positive Discipline

Most managers agree that the worst part of their jobs is taking disciplinary action when an employee’s performance is not where it needs to be.  In fact, many managers hate it so much, they’ll look for...

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Communicating the Vision

A leader’s vision isn’t worth much if it doesn’t take hold in the organization. And it won’t go far without effective communication. A vision describes some achievement or future state that the...

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6 Ways to Empower Your Employees

The term “empowerment” rose to prominence in the late 1980s and saw considerable use through the 1990s in conjunction with the total quality management (TQM) movement. Its use has been so widespread...

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